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Common questions

Can I get help managing the cost of living?

Settling My Finance

Get New Finance As An Existing Customer

Change My Payment Date

I Need Some Financial Support

Check My Payment Has Processed

I’ve received a call with someone claiming to be from Oodle, what if it’s a scam?

What is Open Banking?

Application Basics

Existing Customer

Financial difficulties

Difficult times & illnesses

Losing a loved one

Financial abuse

Fraud

Contents

Check My Payment Has Processed

Check My Payment Has Processed

If you're making an arrears payment, this will take a couple of days to show up on your account. Please log into your portal to track.

If you are settling your finance, you will receive a confirmation email when the payment clears. Just so you know, this can take up to two weeks depending on how you made the payment.